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Customer Service

Spotify is available in 92 countries across the world. And counting. It’s our job to deliver excellent customer service to every single one of them.

We’re here to make every interaction with listeners and creators count, and to amplify their voices across the business.

We support our users where they want us to be, over email and chat, on social media, and via our dedicated Spotify Community site. And just like the rest of the business, we weave creativity and innovation into everything we do.

From writing apologies in playlists to surprising people with song recommendations, we treat every query as an opportunity to deliver meaningful and unexpected brand experiences, and ultimately, make our users smile.

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Customer Service

Fresh content

  1. Who we areWho we are
  2. Our cultureOur culture
  3. Equity & impactEquity & impact

One band, no solo artists

It’s our culture. It’s our values. It’s who we are and what we’re not. It’s why we do things the way we do and why that matters. It’s all here in our band manifesto.